CHAPTER 6 – “TEAMWORK”  Study Guide     

arbitration

collaborate

decenter

compromise

conflict

 

collective efficacy

conflict management

leadership

mindfulness

mindlessness

 

mediation

recenter

synergy

team

teamwork

 

trust

virtual team

circumvention

Jigsaw method

Stephen Covey

 

Uri Treisman

Aronson

Albert Bandura

B. Tuchman

DeborahTannen

I.         (p.189) What is a team?  Is every team is diverse?

a.      (p.190) What is teamwork?

A. Teamwork at School

                                                a.      Uri Treisman’s research focused on the relationship between what?

                                                b.      (p.191) The jigsaw method, as used by Aronson, was what?

B. (p.192) Teamwork in the Workplace

                                                c.      (p.193) What is synergy? 

                                                d.      (p.194) Describe a virtual team.   Do  face-to-face teams or  virtual teams tend to experience more problems in terms of miscommunication and conflict?  

1.       

2.       

3.       

4.       

5.       

6.       

                                                e.      Virtual Water Cooler?

II.                   (p.195) Developing Teamwork Skills (Lombardi quote p. 196)

III.                  (p.197) Diversity Consciousness and Teaming

1.       (p.198)  

2.       

3.       According to Stephen Covey, the most important skill needed for teamwork?  

4.       

a.      Mindfulness?   

b.      Mindlessless?

5.       

b.      (p.197) Coop learning among Hmong?

IV.               (p.200) High-Performance Teams

a.      What is collective efficacy?  

b.      Wizard of Oz team?

c.      Tuchman’s terms: norming and storming:  

d.       (p.202) 10 Proven Stategies for Building high performance teams ?

1.       

2.       

3.       

4.       

5.       

6.       

7.       

a.        

b.       

8.      (p. 203)   

9.       

10.  

V.                 Obstacles to teamwork

1.       

2.       

3.      (p.204)   

4.       

5.       

6.       (p.205)  

7.       

8.       

VI.               (p. 206) Conflict?   

a.      Conflict Management?   

b.      (p.208) Yin and Yang?

c.      According to Deborah Tannen, author of The Argument Culture, Americans traditionally emphasize what?  

d.      (p.208) What are the 6 approaches to conflict management?

1.       

2.      (p.209)  

3.       

4.      (p.210)  

5.       

6.       

e.      (p.209) Conflict and Communication

1.       

2.       

3.       

4.       

5.       

f.         (p.211) Multicultural Mediation Team

                                                a.      mediation?  

                                                b.      Arbitration?  

VII.              What are the “10  principles of conflict management?”

1.  

6.  

2.  

7.  

3.   

8.  

4.  

9.  

5.  

10.  

                                                  

CH 6 – Essay (for your reflection.)

1. Explain the importance of teams today.

2. Explain what is meant by the “jigsaw method.” What does this method reveal about teamwork at school?

3. Explain the relationship between teamwork and success. Use specific examples to support your answer.

4. Discuss the meaning and challenges of virtual teaming.                     Ch. 6 Diversity Test    

5. According to research, the physical distance of team members and their use of electronic media can affect teamwork. Explain.

6. Explain how diversity consciousness promotes teamwork.

7. Discuss three proven strategies for building high-performance teams.   Ch. 6 Diversity Test    

8. Explain how decentering and recentering promote synergy.

9. The unequal distribution of power within a team can detract from synergy. Explain.

10. List and give examples of three obstacles to teamwork.

11. Explain how conflict can promote teamwork.

12. List and briefly explain the six approaches to conflict management.

13. For conflict management to be effective, do cultural differences need to be taken into account?  Support your answer.

14. Explain why there is no one correct approach to conflict management.