Diversity CHAPTER 5 Study Guide – “COMMUNICATING IN A DIVERSE WORLD”
I. p. 154 Communication and Culture (How do they interrelate?)
a. communication? Comes from?
d. (p. 155) culturally specific?
e. Body language?
f. intercultural communication?
(p. 156) Deborah Tannen’s research focuses on the different communication styles of what? 5 examples?
h. (p. 157) sign language
i. linguistic diversity?
l. (p. 158) linguicism?
II. Electronic Communication (What are the effects of electronic communication?)
a. electronic communication?
b. (p. 159) impression management?
c. cultural diffusion?
d. (p. 160) Advantages and disadvantes?
e. Email privacy issues
f. (p. 161) asynchronous?
III. Diversity Consciousness and Communication (What is the relationship?)
(p. 162) 6 Areas of Development: Diversity Consciousness and Communication
a. Examining Ourselves and Our World
i. material culture?
ii. (p. 163) ethnographer?
b. Expanding our Knowledge of Others and Their World (6 examples)
i. (p. 164)
c. (p. 165) Stepping Outside Ourselves
d. (p. 166) Gauging the Level of the Playing Field
iii. Does the status and the power of the speaker and the receiver influence the communication?
e. (p. 168) Checking Up on Ourselves?
iv. (p. 169)
f. Following Through? Example?
IV. p. 170 Communication Matters (4 examples of the power of language)
(Poem p. 171)
V. (p. 172) Barriers to Effective Communication
b. (p. 173) (3 examples)
d. (p. 174)
VI. Hot Buttons?
a. (p. 175) “You people”, “gay lifestyle”, “slave driver?”
VII. p. 177 Difficult Dialogues
www.yforum.com and MLK quote
b. 9 ground rules
VIII. p. 179 Communicating Inclusively 11 strategies?